Industries we protect
Office Building and High-Rise Security
Lobby officers, access control, tenant services and after-hours coverage for multi-tenant office buildings. Built around your property manager’s post orders and the promises your leases make to tenants, and staffed in-house across Arizona.
When you need office building security
Office building security is the staffing, access control and written procedures that keep a multi-tenant office property open to tenants and their visitors and closed to everyone else. In a high-rise or a mid-rise with a dozen tenants, nobody owns the whole building except the owner, and the property manager answers for it. That is the gap this service fills. If you run a single-company headquarters or campus, our corporate security page is the better fit.
Property managers usually call us when one of these happens:
- A tenant complains about people sleeping in the stairwells, the parking garage or the loading dock
- Badges from former tenants still open the front doors
- A new lease requires a staffed lobby or extended weekday hours
- The building changed hands and the new owner wants post orders and reports it can audit
- An incident on one floor exposed that nobody knew who should call whom
What we cover
Most buildings need some mix of four things. We quote the mix your building actually needs, not a fixed package.
Lobby and concierge officers
A uniformed officer at the front desk who greets tenants, checks in visitors against tenant authorizations, and keeps the lobby calm. Our front desk and concierge officers are trained for customer-facing posts, not just guard duty.
Access control and credentials
Badge issuance and deactivation, tenant access lists, after-hours door schedules and elevator floor locks. We can manage the system you have, or design and install one through our access control installation team.
After-hours coverage
Foot patrols of floors, stairwells, roof access and garage levels, plus lock-up checks on suites that tenants leave open. Smaller buildings often pair a short evening post with camera monitoring by remote guarding overnight.
Emergency support
Officers who know the fire control room, the keys and the floor plans, and who can meet first responders at the door while tenants follow the evacuation plan.
Tenant services are part of the job too: escorts to the garage after dark, contractor and vendor sign-in, delivery control at the dock, and move-in and move-out supervision so elevators and finishes survive the day.
How it works
- Walk the building. We tour the lobby, garage, dock, roof access, fire control room and a sample of tenant floors with the property manager or chief engineer.
- Read the obligations. We review what the leases and building rules promise tenants, such as staffed hours, visitor policy and after-hours access, so the posts match the promises.
- Write post orders. Each post gets written orders: duties, patrol routes, who may ask a person to leave, who gets called for what, and how to log it.
- Staff and train on site. Officers learn the building before they work it alone, including alarm panels, elevator controls and tenant contacts.
- Report to the manager. Daily activity reports and incident reports go to the property manager in a format the owner can audit.
- Review and adjust. We meet periodically to change hours, routes or staffing as tenants move in and out.
Arizona rules and risks that shape the plan
- Fire response in tall buildings. The Phoenix Fire Department’s high-rise operating procedure (M.P. 202.11) treats a building with 6 or more elevator stops, or 75 feet or more in height, as a high-rise. Arriving crews go to the fire control room or alarm panel, ask whether elevators have been recalled, and take control of building keys, fire phones and floor maps. Your officers should know where all of those are, and hand them over without hunting.
- Evacuation plans. The same procedure notes that each building is directed by fire code to have an evacuation plan with a meeting place outside, away from the building. Officers should know that meeting place and help tenants reach it.
- Asking someone to leave. Under A.R.S. 13-1502, criminal trespass in the third degree includes knowingly remaining on property after a reasonable request to leave by the owner or another person with lawful control of the property, or after reasonable notice prohibiting entry. Post orders should state that officers act for the property manager, and building signage should state the hours the public may enter.
- Heat and monsoon. In a Phoenix summer, people look for shade and air conditioning in vestibules, garages and stairwells. Monsoon storms bring power interruptions and dust. Check how each access-controlled door behaves when power drops, and make sure officers have a manual plan for the front doors.
- Planning for violence. CISA’s emergency action plan template covers roles, floor plans, communications, evacuation, lockdown and shelter-in-place. In a multi-tenant building, the base building plan and each tenant’s plan need to agree on who announces what.
Common mistakes to avoid
- Never deactivating badges. Departing tenants and their employees keep working credentials for months. Tie badge shutoff to lease end dates and tenant HR notices.
- Unwritten visitor rules. If tenants have not said who may come up unannounced, the lobby officer is guessing. Get each tenant’s rules in writing.
- Ignoring the garage. Many incidents start in parking structures and stairwells, not the lobby. Include them in patrol routes.
- Officers who have never seen the fire control room. Walk every officer through it, and through elevator recall, before their first solo shift.
- Reports nobody reads. A daily report should flag what needs a decision, not just list rounds.
Who this is for
- Property managers of multi-tenant office buildings
- Owners and asset managers of Class A and Class B office towers
- Medical office buildings with many independent practices
- Mixed-use buildings with offices over retail
- Buildings adding tenants after a renovation or sale
- Office parks with shared lobbies and parking
How it is priced
We do not publish rates. Cost depends on post hours, the number of posts, whether officers are armed or unarmed, and how much of the night camera monitoring can cover. We quote in writing before any work starts.
| Included | Quoted separately |
|---|---|
| Site walk with the property manager | Access control hardware and installation |
| Written post orders for each post | Remote guarding cameras and monitoring |
| Building-specific officer training | Armed officers, where the owner wants them |
| Daily activity and incident reports | Extra posts for move-ins, events or construction |
Frequently asked questions
Who do your officers take direction from in a multi-tenant building?
The property manager, through written post orders. Tenants can request help, but changes to duties go through the manager so every tenant gets the same treatment.
Can a lobby officer handle visitor check-in for every tenant?
Yes, if each tenant gives us its visitor rules. Some tenants want every visitor announced, others pre-register guests. The officer follows whichever rules the tenant sets.
Do we need a staffed lobby overnight?
Not always. Many buildings staff the lobby during business hours, then use locked doors, after-hours badge schedules and remote guarding overnight. We recommend what the building and leases actually require.
What do your officers do in a fire alarm?
They follow the building’s evacuation plan, help tenants toward the outside meeting place, and meet arriving firefighters with keys, floor maps and elevator status. They do not fight fires.
Can you review our building before we commit to officers?
Yes. A security assessment looks at access points, cameras, lighting, procedures and incident history, and tells you where staffing helps and where hardware or procedure changes do more.
Related services
- Unarmed security officers
- Mobile vehicle patrol
- Parking lot and garage security
- Workplace violence prevention
- Security systems
- Fire watch
Related guides
Sources: Phoenix Fire Department, High-Rise Plans M.P. 202.11, A.R.S. 13-1502, criminal trespass in the third degree, CISA, Instructional Guide to the Active Assailant Emergency Action Plan Template.
Request this service
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Give your tenants a building that runs right
Tell us about the building, its tenants and what is going wrong. The online request goes to the security team, and you get a written plan and quote. If something is happening right now, use our urgent intake form.