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Managed IT · MSP · Network Security
One partner for every layer of your network.
End-to-end management of your entire environment — on-premise infrastructure and endpoints through to SaaS, APIs, email and every network element in between. We monitor, manage, secure and support it so your people can stay focused on the business.
Book a consultation →All managed IT servicesOur operating model
Proactive to prevent. Reactive to restore.
Most IT problems are not discovered by a monitoring tool. They are discovered by a person who cannot work. Managed service is the discipline of closing that gap — watching the things that fail before they fail, and having a named, accountable path to resolution when they do anyway. Every service in our catalog pairs continuous prevention with rapid response under one agreement and one team.
Prevent · harden · optimize
- Continuous monitoring, alerting and scheduled health checks across every managed element
- Patch, firmware and configuration management on a tested, reversible cycle
- Vulnerability scanning and exposure reduction, tracked through to closure
- Security hardening to recognized benchmarks rather than vendor defaults
- Capacity, lifecycle and refresh planning so nothing runs past end of support
- Security awareness training and phishing simulation for the people who are actually targeted
- Backup verification and recovery testing — proving restores, not just running jobs
Detect · respond · restore
- Alert triage, escalation and incident ticketing with a clear owner at every stage
- Remote and onsite remediation for break/fix and hardware failure
- End-user support and service requests through a staffed service desk
- Security incident response and containment when something is actively wrong
- Outage, carrier and vendor escalation handled on your behalf
- Digital forensics and root-cause analysis when an incident needs evidence
- Data restoration and disaster recovery, followed by a post-incident review
Continuous improvement closes the loop: every incident, trend and review feeds back into prevention, so the environment tightens over time instead of drifting.
Service catalog
Eighteen services, six disciplines
The catalog below is the full scope of what we run. Each discipline has its own page with the detail — what is in scope, what we do proactively, what happens when something breaks, and what you receive as evidence that it is being done.
Network & Infrastructure
Network monitoring and management, provisioning, firmware and patching, on-premise and cloud infrastructure, lifecycle and asset management, and layered network security from the internet edge to the access port.
Endpoints, Mobility & Users
Endpoint monitoring and management, zero-touch device enrollment and mobile device management, and a tiered end-user service desk with clear escalation paths.
SaaS, Email & API
Microsoft 365 and Google Workspace administration, SaaS and cloud posture management, mail platform and deliverability, and the discovery, governance and protection of your APIs.
Identity & Access Security
Identity lifecycle, phishing-resistant multi-factor authentication, conditional access, privileged access management, access governance and identity threat detection.
Data Protection, Backup & Recovery
Managed backup across servers, endpoints, cloud workloads and SaaS data, immutable and air-gapped copies, disaster recovery planning, and documented restore testing.
Governance, Risk & Compliance
Risk assessments and gap analyses, policy development, continuous control monitoring, third-party risk, cyber insurance support and customer security questionnaire responses.
Security operations sit alongside this catalog and are documented separately: our security operations centre covers managed SIEM, MDR and threat hunting; cyber incident response covers containment and recovery when an incident is already underway; and vCISO and strategic advisory covers security leadership, roadmap and board reporting. Cyber services is the umbrella for all of it.
Scope of coverage
What “your entire environment” actually means
Managed service proposals often describe coverage in the abstract. Here is the concrete list of what sits under management, because the gaps between these categories are where most incidents begin.
Users & identity
Accounts, groups, multi-factor authentication, single sign-on, and the privileged and service accounts that rarely appear on anyone’s inventory.
Endpoints
Laptops, desktops, workstations, thin clients, kiosks and IoT devices across Windows, macOS, Linux and ChromeOS.
Mobile devices
Smartphones and tablets on iOS and Android, both corporate-owned and personally owned, with work and personal data kept separate.
Email & messaging
Microsoft 365 and Google Workspace, SMTP relay for applications and devices, collaboration platforms and shared mailboxes.
SaaS & cloud
Business SaaS applications plus Azure, AWS and Google Cloud workloads, including the applications adopted without IT’s knowledge.
APIs & integrations
API gateways, keys and secrets, webhooks and the third-party connectors that quietly hold standing access to your data.
Network
LAN, WAN, SD-WAN, Wi-Fi, VPN and zero trust network access, firewalls and the ISP circuits underneath all of it.
On-premise systems
Servers, virtualization, storage, power and UPS, printers and voice — the equipment that is still physically in your building.
How we deliver
Coverage, engagement and onboarding
Three choices shape what a managed service actually costs and what it actually protects: how many hours it covers, how much of the function you hand over, and how carefully the transition is run.
8/5, hybrid or 24/7/365
Business-hours monitoring and support; or continuous monitoring and security coverage with a business-hours service desk; or a fully staffed operation every hour of every day including holidays. Every option uses the same team, tools and processes — only the hours change.
Fully managed, co-managed or project
We act as your complete IT and security function; or we extend an internal team with tools, coverage and specialist depth under a clear responsibility matrix; or you engage any single service in the catalog on its own, as a fixed-scope assessment, migration or refresh.
Five phases to steady state
Discover, assess, deploy, stabilize, optimize — each with named owners, so nothing is missed and your users see continuity from day one. Actual duration depends on the size and complexity of the environment.
Response priorities, target response times and reporting cadence are defined in your service agreement rather than advertised as a headline number, because a target that is not matched to your environment is marketing rather than a commitment. What we do commit to in every agreement is that each priority level has a defined target, each incident has an owner, and each month produces a report you can hand to someone else.
Standards
Built on frameworks your auditors already trust
Our processes, controls and reporting are aligned to recognized frameworks rather than invented in-house. That alignment is what lets a managed service survive contact with an auditor, an insurer, or the due diligence of your own customers.
Every service in the catalog maps to one or more of the six functions of the NIST Cybersecurity Framework — Govern, Identify, Protect, Detect, Respond and Recover. Governance and advisory sit under Govern; asset, vulnerability and exposure management under Identify; patching, endpoint, identity, email and network controls under Protect; monitoring, SIEM, MDR and threat hunting under Detect; incident response and the service desk under Respond; and backup restore, disaster recovery failover and post-incident review under Recover. Mapping the catalog to a published framework is what turns a list of services into something you can measure and audit.
Framework reference: NIST Cybersecurity Framework (CSF) 2.0, National Institute of Standards and Technology. Control baselines follow the CIS Critical Security Controls.
Projects that sit alongside managed IT
Request any of these online; the request goes straight to the IT and cyber team.
Questions we hear first
Before you move IT to a managed provider
We already have an IT person. Does this replace them?
Not unless you want it to. Co-managed is the most common arrangement we run: your internal person keeps ownership of the things that need institutional knowledge, and we supply the tooling, the after-hours coverage and the specialist depth that one person cannot reasonably hold alone. The responsibility matrix is written down at onboarding so nothing falls between the two teams.
How is this different from your cyber security service?
Managed IT keeps the environment running, current and supported. Security operations watch that environment for attack and respond when one happens. Most organizations need both, and buying them from one team removes the argument about whose problem an incident is. If you only need the security half, start at cyber services.
What happens to our existing tools and licences?
We are vendor-neutral and will integrate with what you already own where it is fit for purpose. Where a tool is genuinely the wrong one, we will say so and explain the trade-off rather than quietly replacing it. Licence position and renewal dates are captured during the assessment phase because unused and duplicated licences are one of the most common findings.
Can you help us pass a security questionnaire or an audit?
Yes — that is the governance and compliance side of the catalog. We maintain the risk register, policy library and evidence repository as a continuous programme rather than a scramble before an assessment, and we respond to customer security questionnaires on your behalf. We do not promise a particular audit outcome; we make sure the evidence exists and is accurate.
What if we are mid-incident right now?
Then start with cyber incident response rather than a managed service conversation. Containment first, service design afterwards.
Let us build your service plan
Every environment is different. We start by listening, then assess your current state with prioritized findings, then propose a plan sized to your risk, your team and your budget.
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