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Managed IT / Help Desk Technician

Be the first call for our managed IT clients: small businesses that need their computers, email and networks to just work. You solve problems remotely and, in Arizona, on site; you document what you did, and hand security issues to our cyber security team. Remote help desk work can be done from anywhere in the United States.

At a glance

What you will do

• Work help desk tickets: Windows and macOS, printers, Wi-Fi and peripherals
• Administer Microsoft 365: users, licenses, Exchange Online, Teams and SharePoint
• Set up, image and deploy computers; onboard and offboard users
• Patch and monitor devices through our RMM tools and check that backups complete
• Basic network support: switches, firewalls, VPN and wireless
• Document every fix and escalate security issues to the cyber security team

Requirements

• Help desk or IT support experience, or equivalent training
• Friendly, patient and clear with non-technical users
• U.S. citizen or legal resident authorized to work in the United States
• On-site work in Arizona: valid driver’s license and reliable transportation for client visits
• Remote work: a reliable, private workspace and internet connection in the United States
• Pass our background check after an offer (we ask for your written permission first)

Preferred qualifications

• CompTIA A+, Network+ or Security+
• Microsoft MD-102 or MS-900; Cisco CCNA
• Experience with an RMM and PSA (for example NinjaOne, ConnectWise or Datto)
• Spanish or another second language

How to apply

Apply online with one application. It takes about 10 minutes, and your resume is required (PDF, Word or a clear photo). Add your certificates, license or DD-214 if you have them. Our hiring team reviews every application and emails qualified applicants a link to book an interview. Checks and licensing come after that; see how hiring works.

Accessibility and accommodations

If a disability or other need makes any part of the application hard to complete, email humanresources@honeybadgersolution.com with the word “accommodation” and the role you want. We will arrange another way for you to apply. This address is for accommodation requests and hiring questions; asking does not affect how your application is considered.

Honeybadger Solutions LLC is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age, disability, genetic information, veteran or military status, or any other status protected by federal, Arizona or local law. We never charge application fees and we do not ask for your Social Security number, date of birth, bank details or a photo on the application. Hiring emails come only from humanresources@honeybadgersolution.com.