Defective devices only
Honeybadger Solutions stands behind the quality of our products. We understand defects can occasionally occur — here is how returns work.
Eligibility for returns
- We only accept returns for devices that are defective.
- No returns or exchanges on non-defective products.
- All sales are final — we do not offer refunds.
- Exchanges are provided for defective devices only.
Return process
- Contact us within 15 days of receiving your order to initiate a return request.
- Return authorization — our support team provides instructions and the return address; devices must be shipped back for inspection.
- Inspection — once received, our team inspects the device to verify the defect before an exchange is issued.
Questions about a defective device? Contact us and we’ll help.