Shipping policy.

Where we ship

We ship to addresses within the United States only, including APO and FPO addresses where the carrier and the product allow it. We do not currently ship internationally. If you are outside the United States and need equipment sourced, contact us before ordering rather than placing an order that cannot be fulfilled.

We ship to residential and business addresses. For high-value or restricted items we may require a business address, a signature on delivery, or both.

Handling time

• In-stock items are typically prepared for dispatch within one to three business days of a cleared payment.
• Configured or fitted items — armor built to a specified size or carrier combination, or equipment we set up before it ships — take longer, and the product page or your order confirmation will say so.
• Special-order items are ordered from the manufacturer once your order is placed. Lead times vary by manufacturer and we will tell you what to expect.
• Business days are Monday to Friday, excluding public holidays. Orders placed after midday on Friday are normally processed the following Monday.

Handling time is not delivery time. Total time to your door is handling time plus the carrier’s transit time for the service selected at checkout.

If an order is going to be late

If we cannot ship within the timeframe represented when you ordered, we will contact you, tell you the revised date, and give you the choice of waiting or cancelling for a full refund. This follows the Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule at 16 CFR Part 435, which sets out what a seller must do when a shipment will be delayed.

We would rather tell you about a delay early than let a date pass quietly. If a manufacturer gives us a moving lead time on a special order, we will pass that on as we receive it.

Body armor and restricted items

Ballistic body armor, armor plates and certain protective equipment carry conditions that ordinary orders do not. By placing an order for these items you confirm that you are 18 or older, that the delivery address is within the United States, and that you are not prohibited from purchasing or possessing body armor under federal law — see 18 U.S.C. § 931, which bars possession by a person convicted of a violent felony.

You remain responsible for confirming that purchase and possession are lawful where you live. Some states and municipalities impose additional restrictions, including limits on how body armor may be transferred. We do not collect identity documents for these purchases; we rely on the confirmation given at the point of order, and we may cancel and refund an order where we have reason to believe those conditions are not met.

Counter-surveillance and detection equipment is sold for lawful use only. Recording, interception and tracking laws differ substantially between states, and using equipment lawfully is your responsibility. Full conditions are in our terms and conditions.

Shipping cost and carriers

• Shipping is calculated at checkout based on weight, dimensions, destination and the service you choose.
• We ship from Arizona using national carriers. The carrier for a given order depends on the item, its weight and the destination.
• Oversized or heavy items — safes, certain hard armor, larger equipment cases — may ship freight, and we will contact you to arrange delivery if so.
• We do not mark packages with product descriptions that identify contents as protective or surveillance equipment.

Tracking

Every order ships with tracking. You will receive a tracking number by email when the order leaves us. If the notification email does not arrive, check spam and then contact us — we can resend it and confirm the dispatch date from our records.

Lost, delayed or damaged deliveries

• Damaged in transit: photograph the packaging and the item before disposing of anything, and contact us within 48 hours of delivery. Carrier claims depend on that evidence.
• Marked delivered but missing: check with neighbours and household members, then contact us. We will open a carrier trace. Carriers generally require a waiting period before declaring a parcel lost.
• Delayed in transit: we will chase the carrier on your behalf. Transit delays after a parcel leaves us are outside our control, but pursuing them is not.
• Insurance: higher-value shipments are insured. Carrier declared-value and insurance options are explained by the carrier — for example, USPS insurance and extra services.

Title and risk of loss pass to you on delivery to the address you gave us. Where a parcel is confirmed lost in transit, we will work the carrier claim and replace or refund once it resolves.

Wrong address and refused deliveries

Please check the delivery address before completing checkout. We dispatch to the address supplied. If an address is wrong and the parcel has not yet shipped, contact us immediately and we will correct it. Once a parcel has shipped, a redirect depends on the carrier and may carry a fee.

Parcels refused at delivery, or returned to us because nobody could accept them, are treated as a cancelled order once received. Outbound shipping is not refunded on a refused delivery.

Returns

Shipping and returns are separate things. Our store operates a defective-device exchange policy rather than general returns: returns are accepted for defective devices only, you must contact us within 15 days of receipt, and an exchange is issued after inspection confirms the defect. Non-defective products are not returnable. The full terms are on our refund and return policy page. Please read it before ordering, because it is stricter than a general-merchandise return policy.

Questions about an order

For anything about dispatch, tracking or a delivery problem, use our contact page, email sales@honeybadgersolution.com, or call (602) 725-2818 during business hours. Have your order number to hand — it is the fastest way for us to find the shipment.